According to their own figures, Cummins has a worldwide Dealer base of some 5000 independent facilities. In addition to that are the company owned Distributor branches.
Here in Australia, a Cummins Dealer is typically an organization that sells and supports third-party equipment that is powered by a Cummins engine. As an example, you might see the Kenworth, Western Star, Samsung, Onan or Steiger agents of a region or city being the country's typical Cummins Dealers.
Those Dealers then contract with Cummins to provide an specified level of service for the Cummins part of the host equipment. This Dealership level depends upon a number of factors such as type of facility and the presentation of that facility, availability of suitable and qualified staff, technician skill base both current and developing, inventory on hand and inventory management systems in place, special tooling on hand, service range offered (including field-service) and other factors.
Some Dealers are legitimately limited to the most basic engine intervention and with a limited range of Cummins engine models representing those types that they sell. Other Dealers are approved to a higher level across a wider range of product.
The Dealer is charged with providing support to the Cummins engine and in the case of a warrantable event, to then affect the repairs in accordance with company published Troubleshooting & Repair procedures and thereafter to submit a repair account to the distributor for payment.
Apart from anything else, the existence of a Dealership agreement signifies a desire on the part of the parties to work co-operatively for the benefit of the end user, enhancing his Cummins ownership experience.
Torquepower is a Full Support Parts & Service Cummins Dealer, the highest level of dealership currently offered by Cummins. The Dealership is not limited in terms of product however the company generally confines its parts and service coverage to engines in the B series to K series range.
Parts and service support are available to all level of customer from end user to resellers to service repair workshops in the area.
