At Torquepower we take our work very seriously and back it up with solid service guarantees.
Every job is covered by parts warranties as offered by the respective manufacturers. Some will cover labour costs while others will not.
Every job that is done by our service department carries a 90 day workmanship warranty. That guarantees that any labour adjustment we make or any repair that we carry out was done correctly and is free from labour faults. This applies ONLY if the remedial work is done by our own service department. If you choose to have the remedial work done somewhere else, you will be responsible for the repair account.
Parts warranties vary from manufacturer to manufacturer and in most cases a faulty part found and replaced within the warranty coverage period will be replaced at no labour cost to you.
Where a manufacturer will not cover the labour component in an instance where the faulty part was fitted by our service department, we will cover the labour costs to replace or repair it, but only when the remedial work that is carried out by our own service department. We cannot pay for third-party labour when a component manufacturer offers no labour coverage.
Cummins Parts fitted by an Authorised Dealer such as Torquepower, carry well defined warranties that include the labour necessary to carry out the warranty replacement provided that replacement is done by an Authorised Cummins Dealer or Distributor.
Under no circumstances will Torquepower cover towing, traveling or downtime costs in relation to a warrantable failure.
Further details about Torquepower's service guarantees are contained with its Standard Terms and Conditions for the Sale of Goods and Services document.
