ANNOUNCEMENT – Changes to Workshop Services
ANNOUNCEMENT Changes to Workshop Services – July 2018 – With effect from July 1st 2018, Torquepower has taken extraordinary steps to improve our service to customers – by withdrawing our longstanding practice of servicing mobile and in-field equipment.
Last year was our most successful year in our 40 year business history, however, like many other heavy truck servicing facilities, we struggled to maintain a level of service capacity that enabled us to provide the support to our customers that they have enjoyed over the past four decades.
The final straw for us, was that one of our specialist team members was injured on the job six months ago and whilst we continue to support him in his efforts to return to us, another person of his quality has been impossible to find – and we refuse to employ technicians who are not up to the standard expected of our customers.
As a result, our capacity was stretched to the point that we disappointed and let down customers who had come to rely on our expertise, our flexibility and service capability for so long.
So, the difficult decision was taken to stop offering those services.
But we have not abandoned our customers! In fact, the opposite is the case. We have identified several local Cummins service providers, each of which offers whole of truck servicing as well, and we are working with those workshops to help them in any way we can to meet the needs of those who were our workshop customers. In some cases, we will make available Cummins Special Tooling and technical consultation to further support their efforts.
If you would like us to put you in contact with that select group of workshops, please contact Justin, Andrew or myself and we will be pleased to assist you.
We did consider selling the service portion of our business along with its customer records, but we decided that was not in YOUR best interest. Your service history and trading records will not be shared with anyone without your written approval and all those records remain available to you on request. We will protect the information as if we were still offering the workshop services directly today.
Thank you for your understanding. This has not been an easy decision, but we believe it is the right decision. We stand by the adage that “A job worth doing is worth doing well” and without the right resources, we are no longer able to do that job well. Aside from referring you to alternative service providers, we have set up a new Tool Hire service so that you can hire Cummins special tools if you or your own mechanic needs them, and we will of course support you with the biggest range of competitively priced Cummins parts in Australia.
Thank you also for your support for the service department and we are sorry that we can’t directly continue that service for you.
Ken & Jude Roberts, Andrew Lawrence, Justin Krause & the rest of the Team
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