Meet Our Staff
Meet key Torquepower Staff
Parts and Service Manager Diego Satriano celebrated his twelfth anniversary with Torquepower, earlier this year. Since February 2011, Diego has been part of the parts team at Beatty Road, Archerfield.
With a background in Parts Interpreting and a previous role at Brown and Hurley for 17 years, Diego knows Cummins and diesel truck parts well. Diego has product knowledge you can rely on.
“Torquepower” Tasmin is a Qualified Cummins Parts Interpreter having previously completed her apprenticeship with Cummins Brisbane. As a kid, Tasmin always wanted to be a Diesel Technician, but after her Cummins interview, they saw her passion for customer service so steered her into a Parts interpreter Role – and we are glad they did !
Initially from Kyogle, Tasmin has kept moving north and west; Lismore, Gold Coast, and now to the Lockyer Valley. Dad was an interstate trucker, turn truck, and dog driver; and grandad owned Langleys Transport. “Dad was a dyed-in-the-wool Western Star supporter, but it was Cummins all the way for me. Last Christmas for a bit of fun, I bought Dad Cummins mudflaps with the big Cs, and bolted them to the walls of his man cave.”
Tasmin is enjoying the change at Torquepower. “I like that we share expertise and work together on customer parts needs. You know, I have been talking to the people at Torquepower on the phone now for 3 years. It’s good to put the face to the name and I really like being part of this team. Ken Roberts, Torquepower Director, is a great resource for us. When I’m not immersed in the Cummins world, I play netball and go four-wheel driving and camping with my partner at Grandchester. “
GOOD PEOPLE, GREAT PARTS at https://shop.torquepower.com/about/#About or Call 0732778277 #torquepower #cummins TORQUEPOWER – Cummins specialists Since 1978
Sue has worked on three different continents and has a wealth of experience in business. Running a family business in Zimbabwe exporting African art to the UK, USA and South – Customer Accounts ManagerAfrica was challenging , but helping to run a family Truck and Trailer business here in Australia was the perfect background experience for her role at Torquepower.
It’s a busy workplace in the phone room with phone accounts and customer enquiries, but after 13 years, Sue is always patient and pleasant. “ This role is like the old-fashioned Girl Friday Role, it’s always different. Torquepower has lots of happy customers, and I like talking to them. “
During his time with Cummins, Ken Roberts served as truck section technician, Warranty Administrator and finally Workshop Supervisor. In August 1978, Ken left the company and as a sole trader, intent on providing a more personalised and adaptive service for many of the Cummins owners he had come to meet.
Torquepower operated on a purely mobile basis during the first six months before, in March 1979, premises were leased in Beatty Road Archerfield where a single prime mover could be accommodated. Additional space was arranged as the business grew until ultimately a larger workshop was necessary to accommodate the rapidly developing operation.
By 1985 the company had expanded substantially with sales volumes continuing to climb, and Jude Roberts joined the company as a director and CFO. Against that background, Torquepower negotiated an Authorized Cummins Dealership agreement with Cummins Engine Company and served Cummins in that capacity for the next 30 years.
In October 2014, Torquepower declined Cummin’s offer to re-sign the Dealership Agreement and opted instead to pursue a future as an independent Cummins parts and engine specialist from January 1st, 2015. The separation from Cummins enabled Torquepower greater flexibility in both market and product coverage and this resulted in improved support for even more customers.
Today, Torquepower boasts vastly increased sales and meets the needs of customers both here in Australia and many ports around the world. It has an unmatched independent inventory of Cummins products ready to dispatch daily.
Today, the Torquepower business encompasses many well known international product names in addition to the Genuine Cummins brand. It also offers customers options to Genuine Cummins parts in many circumstances. These include remanufactured, aftermarket, alternative OEM brands such as Holset and Bosch, and even a limited range of second hand options.
Founding Director Ken Roberts retains the position of Managing Director and CEO, Jude Roberts continues as CFO and daily operations are managed by Andrew Lawrence (General manager) and Paul Duce (Parts & Sales Manager). The company has provided employment for more than 350 fantastic people including some 100+ apprentices – some of whom now hold senior positions in the industry. Torquepower has been publicly recognised among the Queensland (Q400) Top Private Companies.
Born in Bundaberg, Jude married her long-time partner Ken Roberts in 1985. After initially qualifying as a hairdresser, Jude spent a number of years as Brisbane/ Gold Coast Manager for the Jon Le Court Group. She understood both business and people management by the time she joined Torquepower. Her demanding role covers all aspects of company finance and financial administration.
Jude has managed to successfully juggle home and work while raising a young family. “ After 30 years I still enjoy it. Because we are our own bosses, we spend a lot of time brainstorming together. I’m very proud of Ken and what he has achieved. We really work hard to give people what they need, we do that very well because as small business people ourselves, we realise our customers have the same challenges we do. Managing business and cash flow and people, it’s a fine balance. “