Torquepower Sales manager Paul Duce, celebrates his fifth anniversary with the family-run Cummins parts hub at Archerfield this month. Despite his youthful looks, Paul has two grown teenagers; 18 and 17 – and over 20 years of Cummins experience, after following his Dad – Noel Duce into the Cummins parts business. Noel was well known to many industry stalwarts, and now lives in retirement in rural north-eastern Tasmania. Paul started at Cummins South Pacific in Brisbane as a Stores person in 1997 and was posted to Mackay as Parts Manager in 2008. He then returned to Brisbane in 2013 to manage engine and new parts sales at Torquepower.
It’s probably fair to say that Paul has accrued more Cummins parts info than the rest of us will ever learn. Why does he love the work ? “ There no better satisfaction than finding a part with a limited amount of information and using it to help that Cummins operator out of a pickle – it’s kind of addictive ! “
“I appreciate that we are truly customer-focused here at Torquepower, and that we go to any lengths to help … also, our core values match. It’s always gratifying when I get out on the road to visit customers and have people recognise me, and they also ask after my dad “
Paul started his working life as an apprentice automotive technician with Denmac Ford, then began a career with Cummins that spanned 16 years. Initially employed as a warehouse storeman, Paul became a trade qualified parts interpreter and progressing to Customer Support Representative at Cummins in Brisbane, Paul was appointed Cummins Parts Manager in Mackay for five years before returning to Brisbane to be with family.
As Torquepower’s Parts and Sales Manager for the past five years, Paul has enjoyed the challenge of small business and managing a small but experienced team. Going out of his way to problem-solve for customers and staff is a real strength. A family man, Paul says,“ family and friends are really important to me.“