ANNOUNCEMENT – Changes to Workshop Services

ANNOUNCEMENT Changes to Workshop Services – July 2018 – With effect from July 1st 2018, Torquepower has taken extraordinary steps to improve our service to customers – by withdrawing our longstanding practice of servicing mobile and in-field equipment.

Last year was our most successful year in our 40 year business history, however, like many other heavy truck servicing facilities, we struggled to maintain a level of service capacity that enabled us to provide the support to our customers that they have enjoyed over the past four decades.

The final straw for us, was that one of our specialist team members was injured on the job six months ago and whilst we continue to support him in his efforts to return to us, another person of his quality has been impossible to find – and we refuse to employ technicians who are not up to the standard expected of our customers.

As a result, our capacity was stretched to the point that we disappointed and let down customers who had come to rely on our expertise, our flexibility and service capability for so long.

So, the difficult decision was taken to stop offering those services.

But we have not abandoned our customers!  In fact, the opposite is the case. We have identified several local Cummins service providers, each of which offers whole of truck servicing as well, and we are working with those workshops to help them in any way we can to meet the needs of those who were our workshop customers. In some cases, we will make available Cummins Special Tooling and technical consultation to further support their efforts.

If you would like us to put you in contact with that select group of workshops, please contact Justin, Andrew or myself and we will be pleased to assist you.

We did consider selling the service portion of our business along with its customer records, but we decided that was not in YOUR best interest. Your service history and trading records will not be shared with anyone without your written approval and all those records remain available to you on request. We will protect the information as if we were still offering the workshop services directly today.

Thank you for your understanding. This has not been an easy decision, but we believe it is the right decision. We stand by the adage that “A job worth doing is worth doing well” and without the right resources, we are no longer able to do that job well. Aside from referring you to alternative service providers, we have set up a new Tool Hire service so that you can hire Cummins special tools if you or your own mechanic needs them, and we will of course support you with the biggest range of competitively priced Cummins parts in Australia.

Thank you also for your support for the service department and we are sorry that we can’t directly continue that service for you.

Sincerely,

Ken & Jude Roberts, Andrew Lawrence, Justin Krause & the rest of the Team

Reconditioned

 

IT’S OUR 40TH YEAR – OUR PEOPLE KNOW SERVICE

IT’S OUR 40TH YEAR – OUR PEOPLE KNOW SERVICE .
Russell Grant spent 22 years retailing floor coverings before he came to Torquepower. “ I had to know service. It’s not easy running a small business. I had to understand stock control and cash flow, and practical, sensible approaches to overcoming problems. We had to be accurate and we needed to despatch products in the most protective and cost-effective way. In short, if a customer wasn’t happy, I had to fix it. “
 
“Here at Torquepower, I pick parts, communicate with transport companies in despatch, carry out parts deliveries and photograph a huge range of parts for our online store. The difference with a smaller business, like mine and Torquepower, is that a family-business mentality keeps people caring better than elsewhere.
 
We don’t look for someone to blame, we do think about things. We become aware of an issue, we fix it, and we ensure it doesn’t happen again.”
“What I like most about Torquepower, is that we really do support each other and communicate and work together for good solutions. Everyone here has looked after me very well, by finding diverse tasks for me to do, that fits my experience. It’s great !
Supplier of Genuine Cummins Spare Parts since 1978
Working hard for You – The better we buy, the LESS you pay !
https://www.torquepower.com.au/key-staff-photos/

Steve Fell, Snap-on Franchisee |para athlete| quiet hero

“I wasn’t always a Snap-on guy. I am a mechanic by trade, but I prefer the clean nails now”, jokes Steve Fell, Snap-on Franchisee, Torquepower customer and para athlete. “Ordinarily, Snap-on trucks must be a Hino or Isuzu but mine is completely different to fit my needs , a one off – a beautifully fitted out Western Star with a walk-through from the cab, powered by a sweet-sounding Cummins ISLe5.”

“I completed an apprenticeship with the NZ Army, and when I had my motorcycle accident in 1982 they probably should have medically discharged me, but asked me stay on until 1986.” Steve jokes – “ I borrowed the motor cycle involved, but when I gave it back, it wasn’t working very well. I turned 19 when I was in hospital. I was expected to be a mechanic but with a smashed pelvis that never repaired, and both legs and an arm that had been broken, I really couldn’t do the work. Cold made the body pain even worse, and I moved to Australia, with the dream of driving coach tours all over the country “

“ At the time I was young and I could handle the pain. I could walk, but not very well. I met my wife when she was the bus tour hostess, we married and have 3 amazing beautiful girls. “Sweet, Dry and Draught”, I call them – two have already graduated from university, one as an Interior Designer who creates kids playgrounds, and the other a Vet Technician. The youngest is a third year Apprentice Chef.  My wife and I decided to do something for ourselves; with just Monday to Friday work, and no employees, so we looked at a Snap-on franchise. We put up our house as collateral. Now, we are not far away from owning this truck. “

Whilst Steve is now full time in a wheel chair, he looks extremely fit. “ I only use an electric chair at work as it elevates 10 inches and I can reach the top parts. At home and with sport I use a push chair. I was always a sportsman, I played rugby, cricket and tennis. I had been trying to play social tennis standing up but was in so much pain, I started playing wheelie basketball with the Sporting Wheelies. Wheelchair Tennis is harder on the hands, when you first start your hands are ripped to bits, and I have the callouses to prove it.”

“I competed in the Toronto Games as an Invictus Military para-athlete last year in basketball, tennis and swimming, where I felt pretty special being next to Barack Obama on the basketball court, and Prince Harry at the closing ceremony. I am training three nights each week now ahead of the Invictus Sydney Games in October this year. It’s exhausting and I’m usually asleep by 7.30pm.”

“Challenges at work? Well there are some workshops I can’t get into, but the guys generally hear me pull up. Stock deliveries are Tuesday. Now that I’m in a chair, it takes a lot longer to bring all the stuff in . My neighbour help me tick it off. My customers are diesel specialists like Torquepower, small workshops, panel beaters, dealership and upholsterers in Archerfield through to Mount Gravatt. I’ve been supplying Torquepower with tools since 2001 and I’ve been a Torquepower Cummins parts customer since I bought my new rig in 2017. I also use a Cummins generator to power the air con and everything in the truck. It runs all day, but that’s a Cummins for you. Anything, I need, I just ring Bruce and he has my filters, oils, everything is ready waiting for me. “

I asked Steve, what frames his great attitude? “ I don’t think I’m exceptional, I just do what I do and have fun. Sometimes I get very depressed when major physical things going wrong, I’ve had 9 strokes – 2 really bad ones. I was watching the 2011 World Rugby Cup when I had a stroke in my eyeball. I couldn’t drive after that for 3 months, which I hated. I have a great family though, my Dad counselled me to marry a farm girl, and I did. My wife Colleen is from a dairy farming family and is fabulous. My four beautiful girls keep me going, and I just like to get out there. “

www.torquepower.com.au – Working hard since 1978 to support quiet heroes like Steve Fell.

Torquepower Sales manager Paul Duce, celebrates fifth anniversary

Torquepower Sales manager Paul Duce, celebrates his fifth anniversary with the family-run Cummins parts hub at Archerfield this month. Despite his youthful looks, Paul has two grown teenagers; 18 and 17 – and over 20 years of Cummins experience, after following his Dad – Noel Duce into the Cummins parts business. Noel was well known to many industry stalwarts, and now lives in retirement in rural north-eastern Tasmania. Paul started at Cummins South Pacific in Brisbane as a Stores person in 1997 and was posted to Mackay as Parts Manager in 2008. He then returned to Brisbane in 2013 to manage engine and new parts sales at Torquepower.

It’s probably fair to say that Paul has accrued more Cummins parts info than the rest of us will ever learn. Why does he love the work ? “ There no better satisfaction than finding a part with a limited amount of information and using it to help that Cummins operator out of a pickle – it’s kind of addictive ! “

“I appreciate that we are truly customer-focused here at Torquepower, and that we go to any lengths to help … also, our core values match. It’s always gratifying when I get out on the road to visit customers and have people recognise me, and they also ask after my dad “

Meet Key Staff

Paul started his working life as an apprentice automotive technician with Denmac Ford, then began a career with Cummins that spanned 16 years. Initially employed as a warehouse storeman, Paul became a trade qualified parts interpreter and progressing to Customer Support Representative at Cummins in Brisbane, Paul was appointed Cummins Parts Manager in Mackay for five years before returning to Brisbane to be with family.

As Torquepower’s Parts and Sales Manager for the past five years, Paul has enjoyed the challenge of small business and managing a small but experienced team. Going out of his way to problem-solve for customers and staff is a real strength. A family man, Paul says,“ family and friends are really important to me.“

Cummins 6BT-5.9M Marine engines

Upgrade or Replace your Cummins marine engines with these pigeon pair fully overhauled Cummins powerplants.

For Sale  – 2 x Cummins 6BT-5.9M Marine engines

ESN 46279891 and ESN 46279883

Date of Original manufacture: July 2003
Place of Manufacture: North Carolina, USA
Date of full overhaul by Torquepower: August 2016
Hours since overhaul: Dyno test time only
Rated HP: 220 @ 2600rpm

Key overhaul points:

Fully overhauled for our Managing Director’s personal boat – but higher HP engines were substituted before the 220’s were installed.
Latest genuine Cummins pistons for the marine rating;
New camshafts, followers, cylinder components, crankshafts, bearings, turbos, sea water pumps, valves, valve springs, injectors, oil pumps, water pumps, thermostats, idlers, fuel lift pumps, oil coolers, gaskets and all seals. Cylinder heads were overhauled by Metalock and Fuel Pumps by Prime Fuel Injection.
Turbocharger housings were all ceramic coated by Competition Coatings to prevent internal rust from salt air and reduce radiated heat by up to 60%.
New Barry mounts included with the sale
New oil pump-out pumps included in sale
Engines were dynamically balanced prior to final assembly and testing.
Warranty Coverage: 12 Months or 1500hrs (*conditions apply)

Price: $22,000 each incl. GST – Used Cummins trade in product will be considered.
Contact us on 0417747105 or  0732778277 or via email kjr@torquepower.com

https://cumminsengines.com/marine

Reliable, Clean, Quiet – and Powerful.
Cummins has a strong marine heritage dating back to the Company’s start in 1919. More than 90 years later, Cummins continues its legacy of providing reliable, durable diesels to the marine market with a broad range of power 5.9 to 95 liters for commercial, government and recreational applications.

Cummins marine engines have been engineered to meet the durability and performance needs of marine applications and seawater cooling options and controls seamlessly integrated to ensure the propulsion for your vessel meets your needs.

Used Engines

 

Workshop Air Compressor

Used WORKSHOP AIR COMPRESSOR Now $800 ONO

For sale – in very good condition and good working order. We purchased it new in 2013. Current recommended retail price is around $2,600. It works well but was undersized for our workshop, so we have  recently upgraded.

Specifications; 

  • Pilot K25/21 Industrial 147L 5.5HP 3 Phase Industrial Air Compressor
  • Model: K25/21 Industrial
  • Purchased new 2013
  • Now $800 ONO

Contact ; 

  • Call Andrew Lawrence to organise inspection 0732778277, or see us at 170 Beatty Road, ARCHERFIELD
  • www.torquepower.com

Design; 

The Three Phase Industrial” series is Pilot Air’s premium cast iron range of air compressors suitable for heavy duty industrial use.

Reliability;

The “Three Phase Industrial” Series has high quality and oversized componentry to give the air compressor longer, trouble free life with less wear and tear.

Features;

Features include T.E.F.C. 415V/50HZ (Three phase) motors on all models with overload protection. Models K25 through K100 are two stage compressors and offer aftercooler and intercooler design to increase efficiency and provide higher pressure capabilities. All Receivers are AS1210 approved

 

 

Cummins Westport CWI 12L Near Zero engine

Road test of a heavy duty truck powered by the new Cummins Westport CWI 12L Near Zero engine at the Ports in California, shows outstanding performance on the Grapevine while hauling a full load!

 

The ISL G Near Zero (NZ) NOx natural gas engine is the first MidRange engine in North America to receive emission certifications from both the U.S. Environmental Protection Agency (EPA) and Air Resources Board (ARB) in California for meeting the 0.02 g/bhp-hr optional Near Zero NOx Emissions standards for medium-duty truck, urban bus, school bus, and refuse applications.

 

The game-changing Cummins Westport ISL G NZ exhaust emissions are 90% lower than the current EPA NOx limit of 0.2 g/bhp-hr. The ISL G NZ also meets the 2017 EPA greenhouse gas emission requirements with a 9% GHG reduction from the current ISL G.

 

Like the industry leading ISL G engine, the ISL G Near Zero operates on 100% natural gas which can be carried on the vehicle in either compressed (CNG) or liquefied (LNG) form. The ISL G Near Zero can also run on renewable natural gas (RNG).

 

The price of diesel goes up a little bit and immediately LNG and all that gas comes back into the reckoning. The margins in road transport are so slim, only a small incremental change can tip the balance between fuel options.

 

While carbon emission reduction is a major talking point in Europe, it is barely on the horizon here in Australia. The apparent impasse in Canberra in developing any kind of viable carbon reduction scheme, means truck operators here are not looking to reduce carbon emissions to reduce costs.

 

However, this is not stopping some operators from having a go. Currently, there are two trucks, a Kenworth T403 and a Volvo FH540, working in a major resources hauling fleet with a bespoke gas and diesel mix system researching the cost, carbon and particulates reduction implications.

 

The only driver for reduced carbon engines is the corporate decisions made by some of the multinational giants operating here to reduce their carbon emissions globally, including Australia. We will not expect any major changes in the economics around reduced carbon footprint until a clear policy framework evolves.

 

Another driver for change in Europe and North America is the production of methane gas from renewable sources, biogas. This has the ability to drastically cut carbon emissions up to 100 per cent.

 

In the US the next round of emissions control are all about carbon footprint reduction. There are also even stronger restrictions in areas around the Ports of LosAngeles and Long Beach, incentivising transport businesses to look at alternatives like electric and LNG power. As a result engines like this Cummins Westport 12 litre are being trialled in many fleets.

 

With thanks Diesel News.  Photo credit Westport Cummins

http://www.cumminswestport.com/models/isl-g-near-zero

www.torquepower.com.au

 

 

Autonomous freight movements in the NSW bush

The New South Wales Government is exploring the possibilities of autonomous trucks with freight movements expected to double across metropolitan areas and by up to 25 per cent in the bush by 2056, according to a report from the Australian Broadcasting Corporation (ABC).

Transport Minister Andrew Constance has reportedly unveiled a regional transport plan at Ballina that would suggest that driverless freight trucks could be a common sight on New South Wales roads in the future.

“Certainly in terms of safety, first and foremost, it will be a big change,” said Constance. “And we are working to make sure that with the advent of autonomous vehicles, particularly in the bush, we do actually look at what’s required in an infrastructure sense.” Roads Minister Melinda Pavey reportedly told the ABC that she would prefer autonomous vehicle trials to be conducted in regional New South Wales.

“That is the area that is probably weaker in our road safety statistics and we want to see that improved,” said Ms. Pavey. “And it is vital that regional communities are part of it and we are not scared about how it’s going to change things because it’s going to make the roads safer.”
She reportedly said the state introduced legislation in the past few months so it could be ready for this change.

“Our officials are watching what’s happening throughout the world,” said Ms. Pavey. “We want to be part of it, we don’t want to make it complicated if anybody wants to come in and bring autonomous vehicle technology that’s going to make it safer on our roads.

“It’s contrary to our own instincts to think it would be safe without a driver behind the wheel but we must remember that 94 per cent of all accidents involve human error and if we can harness the latest technology, we can actually save lives and drive the road toll down,” she said.

The ABC has said that the concept contained in the draft regional transport plan will be open for community comment until 3 December.

Content and photo credit – Anastasia Razdiakonova MEGATRANS2018